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Returns And Exchanges Policy

At lightlynet.shop, we’re committed to providing you with high-quality electronics and exceptional customer service. If you’re not completely satisfied with your purchase, we’re here to assist!

Returns

  • Eligibility:
    Products must be in unused condition, in their original packaging, and include all accessories and documentation.
  • Timeframe:
    Returns are accepted within 30 days of the delivery date.
  • Non-Returnable Items:
    • Gift cards
    • Software downloads
    • Clearance or final sale items

To request a return, email us at [email protected] with your order number and reason for return.

Exchanges

If you’ve received a defective or damaged item:

  • Contact us at [email protected] within 7 days of delivery.
  • Provide your order number and photos of the defect or damage.
  • We will arrange for a replacement or guide you through the exchange process.

Refunds

Once your return is received and inspected:

  • We will notify you via email of your refund status.
  • Approved refunds will be processed within 5–7 business days and credited to your original payment method.

Note: Sale items are not eligible for refunds.

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Report the issue within 7 days of receiving the item.
  • Email [email protected] with:
    • Your order number
    • Photos of the damaged or incorrect product

Our team will resolve the issue promptly.

Need Help?

For further assistance, feel free to contact us at [email protected]. We’re here to make your shopping experience hassle-free!

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