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Common queries answered

Frequently asked Questions

Orders are typically processed within 1–2 business days and delivered within:

  • Standard Shipping: 5–7 business days
  • Express Shipping: 2–3 business days
  • International Shipping: Delivery times vary depending on your location.

all our policy here : lightlynet.shop/refund_returns/

 

If your order hasn’t shipped, you can update your shipping address by contacting us at [email protected] as soon as possible. Include your order number and the correct address in your message.

 

After your order is shipped, you’ll receive a confirmation email with a tracking number and a link to track your shipment. Alternatively, visit the Track Your Order page on our website and enter your tracking number.

For any questions or concerns, our friendly support team is available at [email protected]. We aim to respond to all inquiries within 24–48 hours.

If you’ve entered an incorrect shipping address, contact us immediately at [email protected]. If your order hasn’t been processed or shipped, we can update the address. Once shipped, changes may not be possible.

We ship to many countries worldwide! During checkout, you can enter your address to see if shipping is available for your location. For specific inquiries, contact us at [email protected]

Whenever possible, we ship all items in one package. However, if your order includes multiple items from different warehouses, they may arrive in separate packages. You’ll receive tracking information for each package.

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