Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1–2 business days and delivered within:
- Standard Shipping: 5–7 business days
- Express Shipping: 2–3 business days
- International Shipping: Delivery times vary depending on your location.
If your order hasn’t shipped, you can update your shipping address by contacting us at [email protected] as soon as possible. Include your order number and the correct address in your message.
After your order is shipped, you’ll receive a confirmation email with a tracking number and a link to track your shipment. Alternatively, visit the Track Your Order page on our website and enter your tracking number.
No, we do not store your credit card information. Payments are securely processed through a third-party payment gateway that complies with industry standards for safety and encryption.
Sales tax is applied where required by law. The exact amount will be calculated and displayed at checkout based on your shipping address.
We ship to many countries worldwide! During checkout, you can enter your address to see if shipping is available for your location. For specific inquiries, contact us at [email protected]
Whenever possible, we ship all items in one package. However, if your order includes multiple items from different warehouses, they may arrive in separate packages. You’ll receive tracking information for each package.
If you need to swap an item
Returns and Exchanges
You can return items within 30 days of purchase if they are unused, in original packaging, and include all accessories and documentation. Certain items like gift cards, software downloads, and clearance items are non-returnable. Contact [email protected] to initiate your return.
If you received an incorrect item, we sincerely apologize for the inconvenience. Please contact us at [email protected] within 7 days of delivery, providing your order number and a photo of the item you received. We will correct the mistake promptly.
If your order was damaged during shipping, contact us immediately at [email protected] with your order number and clear photos of the damaged item and packaging. We’ll work to resolve the issue as quickly as possible.
Once your return is approved, we’ll provide you with the appropriate return address and instructions. Please contact us at [email protected] to initiate the process.
For any questions or concerns, our friendly support team is available at [email protected]. We aim to respond to all inquiries within 24–48 hours.
If you’ve entered an incorrect shipping address, contact us immediately at [email protected]. If your order hasn’t been processed or shipped, we can update the address. Once shipped, changes may not be possible.
Orders can be modified or canceled only if they haven’t been processed or shipped. Please contact [email protected] as soon as possible with your order number.